As of today Tuesday 12th May the phone will be answered as normal between 10am-3pm

Animal Care will be running a very restricted adoption program over the next few weeks in the hope we can gradually get back to normal.

2 appointments can be made per day to view our animals to do this you MUST call us and make the appointment over the phone we can not book appointments via facebook or email.

The animals up for adoption will be limited as many of our dogs need multiple visits and a training seasons with Kathryn which we are still currently unable to do.

What do I do next?

-     Call us 01524 65495 between 10am-3pm

-   If the animal you’re interested in is available and on the ready to rehome list you will be asked a few questions.

-   If your suitable we will give you a day and time slot to come and meet that animal.

-   If your happy and the animal is a good match we can reserve them for you and chat about the next steps.

For rabbits and small animals your name and number will be taken and staff member Ann will call you back. 

The staff must be kept safe so when you visit please make sure you only come with members of your household. Please make sure you arrive on time or you may lose your time slot.

Please remember an animal is for life not just for lockdown your normal working routine and schedule must be taken into consideration for any animal

Food donation only can continue to be dropped off in the tea rooms car park and will be collected by staff when they are free to do so. 

We can not take donations for the charity shops.

Volunteers are still unable to come and help us we will let you know when you will be able to return. 

Please only come to us if you have made an appointment the animal areas will not be open to the public so if you turn up without an appointment unfortunately, we will not be able to help you.

If you need help rehoming an animal please email us:
rehoming@animalcare-lancaster.co.uk and we can try and arrange help.

As of Wednesday 13th May the Animal Care Tearooms will reopen as a takeaway only service with a restricted menu 10am-3pm. Safety measures have been put in place for staff and visitors.  Please follow the instructions that will be made clear when you arrive. We can take orders over the phone so please call us 01524 65495
We hope this works well and we can soon get back to normal but for the moment we need to take one day at a time.

Thank you for your ongoing support